It may be that your cylinder is malfunctioning, cylinder has a leak, or the pilot is clogged. Please see steps below to troubleshoot. Note:Regular maintenance is critical to the successful operation of your patio heater.
- Is the cylinder valve closed? If so, open the cylinder valve but not fully.
- Check to see if you can light it manually. If the unit lights manually but not with igniter, service or replace igniter switch.
- Ensure that there is no air in the gas line. Open the gas line and bleed it (pressing control knob in) for not more than 1 - 2 minutes or until you smell gas.
- There may be a blockage in the orifice or pilot tube? Bugs and spiders get into the pilot assembly, venturi tube and burner ports causing the unit to either not light or poor performance.
- Is the regulator hose pinched or kinked?
- Cleaning the pilot assembly: Download and follow the correct cleaning instructions
For further assistance, please call our Customer Care Center at 1.800.762.1142.
It may be that your cylinder is malfunctioning, cylinder has a leak, or the pilot, venturi tube or burner ports are clogged. Please see steps below to troubleshoot. Note: Regular maintenance is critical to the successful operation of your patio heater
- Is the cylinder functioning properly and at least 2/3 full?
- If the pilot lights but in turning knob to the "ON" position the unit goes out, then this is caused by a blockage in the pilot. Bugs and spiders get into the pilot assembly, venturi tube and burner ports causing the unit to either not light or poor performance.
- Connection between gas valve and pilot assembly may be loose. Tighten connection and perform leak check.
- Cleaning the pilot assembly: Download and follow the correct cleaning instructions
- Make sure that the tip switch connection is good.
- Thermocouple is not operating correctly and needs to be replaced.
For further assistance, please call our Customer Care Center at 1.800.762.1142
Option 1
- You want to make sure that the flame from the pilot is in the correct position, it may not be going through the hole in the pilot shield.
- Since there are two flames on the pilot (one to heat the thermal-couple and one to light the burner) the port that lights the main burner, may be clogged. This means that you will have to clean your patio heater.
Option 2
It may be that the venturi tube or burner ports are clogged. Please see steps below to troubleshoot.
- Gas pressure may be low. Turn cylinder valve OFF and replace cylinder.
- There may be a blockage in the orifice or pilot tube? Bugs and spiders get into the pilot assembly, venturi tube and burner ports causing the unit to either not light or poor performance.
- Clean the burner supply tube orifice by removing the burner supply tube nut. You will then be able to remove the orifice.
- Check for leaks by using soapy water.
- Make sure that the tip switch connection is good.
Note: Regular maintenance is critical to the successful operation of your patio heater. For further assistance, please call our Customer Care Center at 1.800.762.1142.
- Gas pressure may be low. Turn cylinder valve OFF and replace cylinder
- Outdoor temperature is less than 40ºF and tank is less than 1/4 full. Use a full cylinder.
- Supply hose may be bent or kinked. Straighten hose.
- There may be a blockage in the orifice or pilot tube? Bugs and spiders get into the pilot assembly, venturi tube and burner ports causing the unit to either not light or poor performance.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Propane needs to be at a boiling point to give the best output. At or below 40ºF propane starts to try to liquefy which will not give a good performance.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
- Smaller tanks freeze because there is not as much propane to liquefy.
- The propane tank is connected directly to the regulator instead of hose, which will allow the cold propane to heat up a little
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Yes. You can purchase a 20 lb regulator adapter hose at your local mass merchant.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
This is because you have a blockage in the burner venturi tube or your heater is in a windy condition. In any case this can be fixed by cleaning the venturi tube and placing your heater in a less windy area.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
NO. The white ring is not packing, but a fiberglass insulator that will help increase the heater's efficiency.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
The Control Valve fitting must be held perfectly verticle when attaching the quick connect fitting. If the alignment is not correct you could have a problem securing the fitting. Should you have difficulty, loosen the three screws that hold the engine assembly to the top of the pole. Wiggle the engine assembly while pushing up on the gas pipe assembly from inside the cylinder compartment. If that still does not work, loosen the brass nut that secures the control valve in place, and try again. Be sure to retighten the nut and screws once you successfully make this connection.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Be sure not to over-tighten any screws when assembling your patio heater. Doing so can cause damage to the screws or pipe threads. It is possible that the threads of the screw have stripped. These screws are a 1/4-20 thread, and can be replaced with another 1/4-20 screw. It is also possible that the threads on the pole have stripped. Inspect the threads carefully, and if this is the case, we can replace your pole by calling 1-800-762-1142 or via e-mail at CustomerService@bluerhino.com.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
NO. Our propane patio heaters are designed, tested and approved for Propane use only. Conversion kits are not available by Blue Rhino Corporation. Propane patio heater regulators supply 11” in a column of water while natural gas supplies 7” to 10 “. Also, propane gas line tubing is made of copper and must be stainless steel for natural gas.
To convert these units would void all warranty and release Uniflame®/Blue Rhino® of all responsibility. For further information about converting to natural gas, contact a certified gas technician.
For further assistance, please call our Customer Care Center at 1.800.762.1142
Oxygen Depletion System
For further assistance, please call our Customer Care Center at 1.800.762.1142.
The new requirement is Consumer Safety Administration (CSA) International Requirement 5.90 U.S. For Gas-Fired Infrared Patio Heaters, 5th Edition, January 27, 2003. This edition is essentially the same as the previous edition with a change in the combustion requirements for table top patio heaters to include those of ANSI Z21.63-2000/CSA 11.3-2000 Standard for Portable Type Gas Camp Heaters. The requirement states that:
- When operated in an enclosed room of 100 cubic feet volume at air exchange rates of 0.5, 1.0 and 1.5 air changes per hour, a table top heater shall not deplete the oxygen level to below 16 % by volume, and
- Under the same conditions the maximum carbon monoxide (CO) level shall at no time exceed 100 ppm (parts per million).
To meet the combustion requirement an oxygen depletion sensing (ODS) pilot is employed. This is a special pilot assembly that causes the heater to shut-down in the case of low-oxygen atmosphere. Generally, an ODS pilot is designed to extinguish and shut off the fuel valve before the oxygen level drops to 18% in a closed room condition.
For further assistance, please call our Customer Care Center at 1.800.762.1142
Note that the combustion requirement is specific to table top patio heaters manufactured on or after the effective date of the requirement. This requirement has an effective date of February 1, 2004 . The effective date is a cut-off date for manufacturing of non-ODS table top patio heaters. Non-ODS table top patio heaters that have been produced already as of that date may be offered for sale.
For further assistance, please call our Customer Care Center at 1.800.762.1142.