The outdoor fireplace uses a safety valve, call a thermocouple, that will shut off the flow of gas if there is a loss of flame.
When you turn the control knob to the “ON” position and push the control knob in, gas will flow to the burner and the thermocouple. The thermocouple is located next to the electrode and when it is heated by the flame, it generates a small electric current that will hold the valve open. You need to hold the valve in for 5 seconds once the burner is lit to allow the thermocouple time to heat up.
For further assistance, please call our Customer Care Center at 1.800.762.1142.