Buying Blue Rhino Tank FAQs

  • add Do you accept only Blue Rhino tanks for exchange?

    Blue Rhino will accept any standard gas grill tank, as long as it is in acceptable condition. We accept all brands of propane for exchange. Watch this video to learn more.
     

     

    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add Requalifying Your Tank

    Propane tanks must be requalified regularly. Blue Rhino can help.

     


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add What's this thing about the shape of the handwheel?

    To enhance consumer safety from overfilled tanks, the National Fire Protection Association (NFPA) has enacted code 58-2.3.1.5. In summary, the code states that tanks without OPDs can no longer be refilled by anyone. OPDs have triangular handwheels. All other tanks are obsolete and cannot be refilled - but you can upgrade your obsolete tank by exchanging it for a Blue Rhino tank.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add Is it true that propane suppliers will no longer fill certain grill tanks?

    Yes. NFPA (National Fire Protection Association) has enacted code 58-2.3.1.5 which states that only tanks with overfill protection devices (OPD) can be refilled effective April 1, 2002. This code has been adopted as law by dozens of states across the country, and is also being enforced in many communities regardless of acceptance of the code at the state level.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add What is an OPD?

    OPD HandwheelEvery year thousands of propane tanks are overfilled at refill centers. Since overfilled tanks can be dangerous, the National Fire Protection Association (NFPA) has enacted code 58-2.3.1.5. In summary, it states:

    • All new tanks are to be manufactured with overfill protection devices (OPDs).
    • Tanks without OPDs can no longer be refilled by anyone.
    • Empty tanks with round or star shaped valve hand wheels do not contain OPDs and are obsolete.
    • OPD tanks can be identified by the unique triangular shape of the valve's handwheel.
    • They also have the letters "OPD" on the hand wheel and the side of the valve.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add How do I know if my tank is obsolete?

    Tanks with round- or star-shaped handwheels do not contain OPDs and are obsolete. Tanks with triangular shaped handwheels contain OPDs and are OK to use. The propane industry estimates there could be up to 50 million non-OPD tanks in operation in the US.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add Can I continue to use my obsolete tank until it is empty?

    Tanks with round- or star-shaped handwheels do not contain OPDs and are obsolete. Tanks with triangular shaped handwheels contain OPDs and are OK to use. The propane industry estimates there could be up to 50 million non-OPD tanks in operation in the US.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add Does exchange pricing vary greatly between retailers?

    Prices for propane exchange vary by retailer, depending on the propane market, the location of the store, and other factors. Please contact your local retailer for the current price.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add Where can I find the date on my tank?

    The US Department of Transportation (DOT) prohibits the transportation of tanks older than 12 years. Look for a date stamp on or near the collar of the tank. The date (month & year of re-qualification inspection) is usually stamped on the edge of the tank collar.

    Tanks without unacceptable defects are good for up to 12 years from date of manufacture. A visual re-qualification is good for 5-years, assuming no defect occurs that would render that tank unacceptable subsequent to the re-qualification inspection.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add How much propane does Blue Rhino put in its tanks?

    Inflationary pressures, including the volatile costs of steel, diesel fuel, and propane, have had a significant impact on the cylinder exchange industry. In 2008, to help control these rising costs, Blue Rhino followed the example of other consumer products companies with a product content change. We reduced the amount of propane in our tanks from 17 pounds to 15 pounds.

    To ensure our consumers are properly notified, Blue Rhino clearly marks the amount of propane contained in our tanks, right on the package. Blue Rhino also notes the amount of propane contained in our tanks on our display signs.

    Blue Rhino – The Best Way to Fuel Your Cookout
    Blue Rhino has always been an important part of your grilling experience. That’s a commitment we take very seriously.

    Blue Rhino tanks include more than just propane. Every tank is cleaned, safety and leak checked, and includes important safety information. When necessary, tanks are refurbished and outdated parts are replaced, extending the useful life of each and every tank. Then we deliver these tanks to a store near you, so it is convenient and ready whenever you need fuel.

    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add Is Blue Rhino a deposit program?

    Blue Rhino is not a deposit program. Retailers do not provide cash for the return of empty tanks. When you exchange a tank with Blue Rhino, you walk away with a tank you own and that you can use however you wish.



    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add I submitted a Blue Rhino rebate and would like to know the status.

    To check the status of your rebate, please visit RhinoRebates.com.



    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add I have a Blue Rhino coupon that requires me to submit a proof of purchase. Where do I find that?

    The Proof of Purchase you’ll need to attach to the rebate can be found on the Blue Rhino tank wrap, to the left of the Blue Rhino logo along the bottom. Simply cut it out along the dotted line as shown and include it with your submission. Be sure to retain the rest of the package, as it provides valuable safety information. Here's what the proof of purchase looks like:

    Blue Rhino Proof of Purchase
     

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