My handwheel won't turn on. What can I do?
The first thing to do is to make sure you are turning it clockwise. The next step is to determine if it is already open. Sometimes, with a new OPD, there is a shallow rise from OPEN to CLOSED. It might look closed but may have been shipped open. Since gas won't come out unless a tank with an OPD is hooked to an appliance, it won't leak. And IF the tank is hooked up to a grill that was turned to the ON position, it may have "shut down" when it was hooked up just like what happens in the improper grill lighting procedure. In this case the gas suddenly is released to go forward and the valve detects that it is going too fast so if shuts itself down. The remedy: shut everything off, wait one minute, open the tank valve, turn the grill to the LIGHT position, attempt to light.
If the valve is still stuck, a small bit of oil applied to the stem will help loosen it up.
Do NOT use a wrench since too much torque may result in the valve coming apart.
For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.