Tank Troubleshooting FAQs

  • add I'm not getting any gas from my tank. Why?

    Gas may not come out of a tank for several reasons:

    • The valve may be turned on all the way
    • Improper connection
    • Faulty regulator

    The OPD valve has a safety feature that sometimes restricts gas flow if the tank is turned all the way on. We recommend that you turn the tank valve one turn (360 degrees), light up, and then use smaller turns for a higher flame. The normal procedure is to turn the tank on and then turn the grill controls on, but doing this with a tank equipped with an excess flow device will sometimes cause the "check valve" to prematurely activate.

    OPPOSITE TURN ON METHOD:
    • Turn control knob on appliance to ON or Start
    • Slowly turn the triangular hand wheel of cylinder to ON
    • Push Igniter on appliance to Light
    • Appliance should operate normally. Turn off tank after each use to avoid any further problems with the excess flow device.
    In reference to the second possibility, please check to be sure your connector to the tank is over an inch long. This should be enough to push back the check valve inside the valve. If it is too short, then you will need to get another connector.
    A faulty regulator will inhibit the flow of gas. We would recommend getting a new hose with regulator.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add I can hear a banging or clanking sound when moving the tank. What's up?

    This is probably the float on the OPD valve inside the tank hitting the sides when the tank is moved. It should not affect the performance of your tank.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add My handwheel won't turn on. What can I do?

    The first thing to do is to make sure you are turning it clockwise. The next step is to determine if it is already open. Sometimes, with a new OPD, there is a shallow rise from OPEN to CLOSED. It might look closed but may have been shipped open. Since gas won't come out unless a tank with an OPD is hooked to an appliance, it won't leak. And IF the tank is hooked up to a grill that was turned to the ON position, it may have "shut down" when it was hooked up just like what happens in the improper grill lighting procedure. In this case the gas suddenly is released to go forward and the valve detects that it is going too fast so if shuts itself down. The remedy: shut everything off, wait one minute, open the tank valve, turn the grill to the LIGHT position, attempt to light.

    If the valve is still stuck, a small bit of oil applied to the stem will help loosen it up.

    Do NOT use a wrench since too much torque may result in the valve coming apart.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add There is frost buildup on my tank. What causes that and what should I do?

    Turn the tank off for 15 minutes, making sure to disconnect it and turn it OFF. When turning the tank back on, only turn the handwheel one complete rotation. DO NOT turn the handwheel all the way until it stops! This causes frost and may also cause the hand wheel to break off.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add Why do old regulators have a hard time working with the new valves?

    Old regulators should work satisfactorily with the new ACME OPD valves assuming that the appliance rating in BTUs does not exceed 100,000 BTU's per hour. If the appliance has a maximum output rating of over 100,000 BTUs per hour, the smaller orifices in the design of the ACME OPD valve may result in some restrictions in the vapor flow from the tank. A regulator that is not working properly should be replaced with a new one.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add Why do tanks sometimes freeze up when turned on all the way?

    Propane converts from liquid to vapor form by absorbing heat from the surrounding surfaces of the tank. When unusually high vapor withdrawal demands are placed on the cylinder (such as when used on a very high BTU rated appliance), the rapid heat absorption may cause a frost line to form on the cylinder wall or ice to form on the inside of the service valve. This condition can usually be avoided by matching the cylinder size with the appliance BTU rating. For example, a typical 20lb grill cylinder may show the above signs of "freezing" if an attempt is made to use it to supply a "weed burner" torch which may have a BTU rating of over 150,000 BTUs per hour.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

  • add I’ve heard that people are exchanging tanks after filling them with anhydrous ammonia for use in methamphetamine production.

    At Blue Rhino, we recycle millions of propane tanks each year, striving to ensure that they can be used safely in America’s backyards. Our state of the art production processes include multiple steps where we inspect, test, and leak check each and every tank we receive.

    As a part of that, our staff of propane professionals is trained on how to identify a propane tank that may have been used in methamphetamine production. Watching for these tanks is part of our process. If we do encounter a tank that we suspect has been used in that manner, we immediately contact hazardous materials response units to properly dispose of the tank.

    We encounter a very, very low amount of tanks used in meth production – just a handful out of millions each year. More than likely, anyone engaged in an illegal activity like that will be reluctant to bring their tanks to an exchange center.

    By far the vast majority of propane tanks do what they are intended to do, which is to provide safe fuel for outdoor fun.

    Grillers can feel confident that when they need gas for their grill or other propane appliance, Blue Rhino is not only a convenient choice but also a safe choice.

    For more information, visit http://www.snopes.com/crime/warnings/methtank.asp.


    For further assistance, please call our Customer Care Center at 1.800.BLU.RINO.

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